Website and Programme Terms
These terms govern your use of ericmaina.com and explain the basic terms on which Eric Maina, based in Nairobi, Kenya, offers Dating Clarity. A separate coaching agreement governs any accepted coaching engagement.
Contact: eric@ericmaina.com
Using the website
You may use the website only for lawful, personal purposes. You must not interfere with its security or operation; attempt unauthorised access; submit information about another person without a lawful reason; copy or scrape substantial content; or use the site or materials to mislead, harass or harm anyone.
The website is intended for adults aged 18 or over. Content is general information and does not create a coach-client relationship, professional duty or guarantee that an application will be accepted.
The service
Dating Clarity is a private three-session coaching programme, normally delivered online, with the inclusions described on the website and in the coaching agreement. It focuses on awareness, decision-making and future action. It is not psychotherapy, counselling, crisis intervention, medical or legal advice, couples therapy, mediation, matchmaking, background checking or partner investigation.
The scope, schedule, responsibilities, confidentiality arrangements, fee, cancellation terms and any agreed accessibility arrangements are confirmed before coaching begins.
Applications and fit
Submitting an application or attending a Clarity Conversation does not guarantee acceptance and is not itself a coaching engagement. I may decline or refer an application where the service is outside my competence or scope, a safety or conflict issue arises, or another form of support appears more suitable.
Coaching begins only after both parties have accepted a written coaching agreement and the required payment has been received. If these website terms conflict with the signed coaching agreement, the coaching agreement controls for the engagement.
Fees and payment
The advertised founding-client fee is KES 25,000 for the complete programme. No payment is required to apply. After acceptance, payment may be requested by M-Pesa or secure card link. The total amount, currency and any applicable taxes charged by the business will be shown or confirmed before payment. Your bank, mobile-money provider or card issuer may apply its own exchange rate or fees.
Payment is due as stated in the coaching agreement or invoice. You must not send a card PIN, M-Pesa PIN or other secret authentication information to me.
Cancellation and rescheduling
You may withdraw an application at any time before signing the coaching agreement and paying, without a programme fee. Once accepted, the cancellation, rescheduling, missed-session, programme-expiry and refund rules supplied in the coaching agreement before payment apply. Those rules do not limit any cancellation, refund or other consumer right that cannot lawfully be excluded.
Either party may end the coaching relationship at any time, subject to the financial and administrative provisions of the coaching agreement. I may pause or end coaching where continuing would be unsafe, unethical, outside scope, affected by a conflict of interest or prevented by non-payment or serious misconduct.
Your responsibilities
Coaching is a collaborative process. You are responsible for deciding what to share, attending and preparing for sessions, testing your own assumptions, seeking any specialist advice you need, and making your own relationship and life decisions. You agree not to use the service as a substitute for urgent safety support, healthcare, therapy or legal advice.
For online sessions, you are responsible for a reasonably private location, compatible device and reliable connection. I am not responsible for other people who may overhear at your location or for failures in a service outside my reasonable control.
Confidentiality
Coaching information is treated as confidential within the limits agreed before coaching begins. Those limits may include disclosure required by law, valid legal process, or an imminent or likely risk of danger to you or another person. The coaching agreement explains what may be disclosed, to whom and in what circumstances.
No online system is completely secure. Privacy practices, service providers and your data rights are described in the Privacy Notice. Sessions may not be recorded by either party without advance written agreement.
Intellectual property
Unless stated otherwise, the website, programme materials, worksheets, guides and other programme materials, text and branding are owned by or licensed to Eric Maina. Accepted clients receive a limited, non-transferable licence to use supplied materials for their own personal purposes. You may not publish, sell, teach from, adapt for commercial use or distribute them without written permission.
Third-party services and links
The website and programme may use or link to independent services such as Tally, video conferencing, scheduling, M-Pesa, card payment, Google or Meta. Their availability, security and terms are controlled by those providers. A link does not mean I endorse all content or practices of the linked service.
Availability and changes
I may correct, update, suspend or withdraw website content or an offer. I will not retrospectively change the agreed scope or price of an active engagement without agreement. Reasonable efforts are made to keep the website accurate and available, but uninterrupted access is not guaranteed.
No guaranteed outcome
Coaching may support reflection, clarity and action, but no relationship, emotional, financial or other result is promised. Another person's choices, honesty or conduct remain outside my control, and the programme does not verify information supplied by a partner or any third party.
Limitation of liability
Nothing in these terms excludes or limits liability, or a consumer right, that cannot lawfully be excluded or limited. To the fullest extent permitted by law, I am not liable for indirect or consequential loss arising from use of the website or from a decision made independently by a client. Any further allocation or cap on liability for a paid engagement must be stated in the coaching agreement provided before payment.
Privacy
Personal information is handled as described in the Privacy Notice. Please share only what is relevant and avoid identifying details about partners, relatives or other people where those details are unnecessary.
Governing law
These terms and the website are governed by the laws of Kenya. The parties will first try in good faith to resolve a dispute directly. Subject to any mandatory consumer right to bring a claim elsewhere, the courts of Kenya will have jurisdiction.
Changes and severability
I may update these terms for future website use or engagements. The date above will change when I do. Changes do not alter an existing signed coaching agreement unless both parties agree or the law requires it. If one provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.